Mimastel provides your company a robust and modernized Call Center Solution based on the state of the art VoIP mechanism. Our systems are capable of handle customer service, support, telemarketing, telesales and collections functions.

Call centers generally uses specialized telephone equipment to handle the large amount of phone calls to maximize productivity. In our call center solution we use „Automatic Call Distributors“ or ACDs to queue and route inbound calls to agents based on a wide criteria. Our solutions contain also Predictive Dialer that monitors the status of agents and places calls on their behalf. We provide also the excellent call center tool include desktop integration (frequently referred to as “screen pop”), Interactive Voice Response (IVR) applications, call recording solutions, productivity monitoring utilities, workforce planning systems and various methods of historical and near real-time reporting.

Value is paramount. You require the best quality service, but you need it at price that doesn’t kill your bottom line. Whether you’re a reseller, hoster, or a voice service provider, we understand that providing a high-quality service while managing margins can be a challenge. Finding a trusted voice service provider that offers a full suite of secure and competitive voice services is top of mind.

Our Wholesale Voice Services offer you a reliable and secure solution that enables you to grow into new markets, simplify networks or maintain your current business model more efficiently. Mimastel International Trading Limited can provide you with the scale, knowledge and experience you expect with a network you can trust.

Our Call Shop Service "RShop" provides a Complete Call Shop Solution for use in countries where IP bandwidth is available & where VoIP can help to reduce heavily on international calling charges.